Aux heat all day at 45 degrees
Aux on a 20 degree night is normal. Aux on a mild afternoon is not. That is the strips covering for a pump that has quit, and on a house this age it often means a capacitor, contactor or board.
For heat pump repair in Burke, the diagnostic visit is $99. Call SwiftPro, rated 5.0 stars across 1,130 reviews, at (703) 997-9757, 24 hours a day, 7 days a week.
For heat pump repair in Burke, SwiftPro is rated 5.0 stars across 1,130 reviews and works under Virginia Class A contractor license 2705192276. We cover heat pump repair in Burke, Burke Centre and Lake Braddock. Almost no new construction, so most heat pumps here are second or third ones. A contactor runs $290 to $425 and a defrost board $450 to $1,150, from our published price book.
5.0 stars across 1,130 reviews
A Trane heat pump on its pad in a Northern Virginia winter, the kind of morning the calls come in.
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Rather talk now? (703) 997-9757
Licensed and insuredVirginia Class A contractor #2705192276
24/7 emergency serviceWe answer day or night, and we will tell you honestly when we can get there.
Our own HVAC installersA dedicated heating and cooling team, separate from our plumbers
Price in writing firstYou see every option priced before anything is ordered
What it costs
The same price book as the rest of our site. The diagnostic visit is $99, and the tech prices the repair before starting it.
Repair diagnostic visit
$99
Run capacitor replaced
$240 to $370
Contactor replaced
$290 to $425
Thermostat replaced
$300 to $640
Defrost board replaced
$450 to $1,150
Control board replaced
$550 to $1,180
Prices checked .
We answer day or night, and we will tell you honestly when we can get there.
With Comfort+ membership, $20 a month or $199 a year, the diagnostic visit is included, any service is 15% off, and a heating maintenance visit comes every fall.
What’s different in Burke
Only about three in a hundred Burke owner homes were built after 2000. Half went up before 1980, and almost all the rest in the 1980s and 90s. That means a heat pump in Burke was not part of the build. It went in later, and often it is the second or third pump the house has had. We see a lot of equipment that was added to a house that already had something else.
A mix of owner homes: just over half of Burke owners use electric heat, nearly as many use gas, and detached houses outnumber townhouses by a good margin. So a Burke call may be a 1970s single-family house with its pump on the side yard, or a townhouse on a pad out back. The house age is what to tell us. A 1970s house with a 2008 pump is the usual story, and the usual fault is a worn capacitor or contactor.
Because everything is a replacement, matching matters. A new outdoor unit on an old air handler, or the reverse, does not always run the way it was built to, and it is the source of a lot of odd Burke symptoms: weak heat, short cycling, a coil that ices on mild days. If a past install mixed old and new, a tech who spots it saves you a series of part swaps.
Burke Centre townhouses sit in rows with pads behind them and air handlers in closets. Lake Braddock and the older streets around Burke Lake Road are single-family houses with air handlers in attics, basements and crawlspaces. In both, a thermostat that holds aux heat all day when it is 45 outside means the pump has stopped carrying its share.
Neighborhood by neighborhood
Census figures for each place, and what that usually means for a heat pump. Median year built and heat count owner-occupied homes only.
| Place | Median home built | Most homes are | Heated with | What that means for a heat pump |
|---|---|---|---|---|
| Burke | 1979 | single-family houses, about 6 in 10 | gas, about 6 in 10 | Mostly electric heat: heat pumps, and the bill shows trouble first. |
| Burke Centre | 1982 | townhouses, about 5 in 10 | electricity, about 7 in 10 | Mostly electric heat: heat pumps, and the bill shows trouble first. |
By the numbers
From the Census Bureau’s 2020 to 2024 survey. Median year built and heat count owner-occupied homes only.
What you’d notice
Aux on a 20 degree night is normal. Aux on a mild afternoon is not. That is the strips covering for a pump that has quit, and on a house this age it often means a capacitor, contactor or board.
When the outdoor unit stops pulling its weight, the electric strips in the air handler carry the house. The house stays warm, and the bill tells you a few weeks later. A stuck contactor is a common reason, and one of the cheapest fixes on our list.
A little frost on a cold morning is normal, and the unit melts it off every so often by running backwards for a few minutes. Ice that builds for hours and covers the whole coil usually means the defrost board, a sensor, or low refrigerant.
Need heat pump repair in Burke?
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Choosing who fixes it
Questions worth asking anybody who comes out, us included.
In a house where the pump was replaced piecemeal, ask the tech to check that both halves are a matched pair. A mismatch causes problems that no single part repair will cure.
Anyone can check on the state’s license lookup. Ours is Virginia Class A contractor license, on every van.
Every heat pump repair on our list has a range, and you hear where yours lands before a part goes in. If someone can’t give you a number until it’s done, keep looking.
An older heat pump with a refrigerant leak is often a bad repair. A good tech says so, with the repair price and the replacement price side by side.
Two of our crew going over a work order before the day's calls.
From our Google reviews
5.0 stars across 1,130 reviews. Read them on our reviews page.
Excellent work done honestly and efficiently. Efrain the technician was great. Was able to diagnose the problem quickly and get my older Amana gas furnace system working again.
Where we work
Next door to Burke: Fairfax Station, Springfield, Annandale, Clifton and Oakton.
The system we put in first
Built to take a beating. Put in by our crew.
Heat lamps, snow and rain on one outdoor unit: that’s Trane’s own film. We’re a Trane Comfort Specialist, on Trane’s own dealer locator, and when you pick a Trane, our crew puts it in.
Films: Trane’s own.


Questions
Usually restricted airflow or a failed defrost control. A dirty filter, a blocked coil or a mismatched unit can do it. Clear the area and replace the filter first; if it comes back, call.
At that age, a capacitor at $240 to $370, a contactor at $290 to $425 or a thermostat at $300 to $640 are the usual suspects. We test and price the exact part before we start, and show the replacement side by side if it’s a bigger problem.
That’s defrost. The unit stops the outdoor fan, runs backwards for a few minutes to melt frost off the coil, and you see steam rising. It’s normal. Ice that stays is not.
The diagnostic visit is $99. From our price book, a capacitor is $240 to $370, a contactor $290 to $425, and a defrost board $450 to $1,150. You get the number before we start.
Ready when you are
Call, or send the form at the top. The tech prices the repair from the book before starting, and if the system is at the end of its life you’ll hear that first.
SwiftPro Heating, Cooling & Plumbing
4230 Lafayette Center Dr N, Chantilly, VA 20151
44679 Endicott Dr, Suite 211, Ashburn, VA 20147
SwiftPro Plumber & Water Heaters
4200 Lafayette Center Dr, Suite N, Chantilly, VA 20151
Virginia Class A contractor license #2705192276
SwiftPro Heating, Cooling & Plumbing is a licensed, BBB Accredited (A rating), independently owned heating, cooling and plumbing company in Chantilly, serving Burke and the rest of Northern Virginia. Virginia contractor license #2705192276. 5.0 stars across 1,130 reviews on Google, Angi, Yelp, the BBB and Facebook. SwiftPro maintains a dedicated HVAC team and a dedicated plumbing team.
From SwiftPro Heating, Cooling & Plumbing in Chantilly. Housing figures are the Census Bureau’s American Community Survey, 2020 to 2024, for each place named; permit, water and sewer facts link to each office’s own page and were checked in September and October 2026.